Key Questions to Ask When Choosing a Utah IT Company

image of cables connecting to server at IT company

Love it or hate it, you probably couldn’t run your business without the help of technology. From keeping track of inventory to communicating with customers, nearly every aspect of your business relies on some form of technology. That’s why it’s so important to have a reliable IT company in Utah that you can trust to keep your systems up and running

But with so many IT companies out there, how do you know which one is right? Let’s take a look at the key questions to ask when choosing your Utah IT company.

How Much Do Your IT Network Administrator Services Cost?

The first thing you’ll want to ask any researched IT provider is how much they charge for their services. This is important for a couple of reasons. 

  • First, you need to make sure that the company’s rates are in line with your budget. 
  • Second, you need to make sure that the company is transparent about their pricing. Some companies will try to add on hidden fees, or they’ll give you a low initial quote only to raise the price later on. You want to avoid companies like this at all costs.

What Support Plans Do You Offer?

Another important question to ask any potential Utah IT company is what kind of support plans they offer. Make sure to find out which services are included in each plan, as well as how much it will cost to use these services. Also, be sure to ask about the company’s response time. You don’t want to be left waiting for hours or even days if your systems go down.

Does Your Company Outsource Tech Support/Help Desk Services?

One red flag to watch out for when choosing an IT solutions service is if they outsource their tech support or help desk services. In many cases, these outsourced services are based overseas, which can lead to a number of problems. Selecting remote IT support in Utah can help you avoid the following issues: 

  • First, it can be challenging to communicate with someone who is based in another country, as their hours can vary, and you may have to wait to get through to a support member. 
  • Second, there’s no guarantee that they’ll be able to provide the same level or speed of service as a local company.

 You’ll want to choose a Utah IT company that provides all of its services in-house.

What Is Your Response Time?

As we mentioned above, you don’t want to be left waiting for hours or even days when your systems go down. That’s why it’s crucial to find out what the company’s average response time is. Most IT companies will have some sort of service level agreement (SLA) that outlines their response time in the event of an emergency. Be sure to ask about this before you sign any contracts.

What Is Your Customer Retention Rate?

Another important metric to look at when choosing an IT company is their customer retention rate. This number will tell you how many of their customers stick with them long-term. A high customer retention rate is a good sign that the company is doing something right. Conversely, a low customer retention rate could be a red flag that you might want to avoid.

Let Galaxy IT Help Your Utah Company Today

Galaxy IT is a leading Utah IT company, and we’re here to help your business with all of its IT needs. At Galaxy IT, we’re proud to say that we meet all of the criteria above and more. If you’re looking for a Utah managed IT company that can provide all of the services you need, contact Galaxy IT today. We’ll be happy to answer any questions you have and get started on meeting your IT needs.