Tech support is the unsung hero of customer service and an invaluable asset for any business. With an increased dependence on digital technology, it’s increasingly important to make sure you have a reliable tech support vendor in your corner.
The right tech support company can keep your systems running smoothly and ensure that you’re protected from cyber threats. And the wrong company? Well, that can lead to your business shutting its doors for good.
With so many outsourced tech support companies on the market, however, it can be difficult to know which one is right for your business. This guide should help you know all the warning signs and make sure you’re selecting the best vendor for your needs.
How to Distinguish Between Average and Out-of-This-World Support—The Red Flags
When it comes to selecting the best outsourced tech support company, there are a few red flags you should watch out for.
Cost-Cutting
IT support should never be a cost-cutting measure, as it can lead to subpar service that may end up costing you more in the long run. Ask about pricing structures and what services they offer before signing any contracts.
We understand that saving money is everyone’s goal and with the right IT support, you’ll save money in the long run. But if a company is promising to slash their prices well below competitors, it could be a sign that they’ll be skimping on important security measures and services.
Lack of Certifications
It’s important to make sure the tech support vendor is properly certified—with certificates like CompTIA or Microsoft certifications. Not only do these help ensure your vendor is properly trained and knowledgeable about different technologies, but that they also provide a safety net if something goes wrong.
Make sure the company you’re considering has up-to-date certifications that are reputable in the industry.
Poor Communication
Tech support should always be available when you need them. If a company offers phone support but doesn’t have adequate staff to answer your call promptly, then you should cross them off your list. Similarly, if they don’t respond to emails or tickets quickly, it’s an indication of poor service and communication skills.
Transparency
A lack of transparency might look like not properly disclosing their services, hidden fees, or unclear pricing structures. If a company isn’t upfront about what it can and cannot provide, then you should look for another vendor.
Another example might be that they dodge some of your questions. IT support can be technical—you should ask as many questions as you need to know how you’ll be working together day-to-day. If they don’t have clear answers or they try to redirect you, it’s a sign that they may not be a good fit.
3 Things You Should Look for in Outsourced Tech Support Companies—The Green Flags
Just as it’s important to watch out for red flags, there are a few green flags you should look for when selecting the best IT support vendor.
Experience and Reputation
Look for a company that has plenty of experience in your industry. They should also have a good reputation, which you can easily find through reviews and ratings. Testimonials on their site are great but look for reviews on other sites that will give you the big picture.
Holistic Security Solutions
Outsourced tech support companies should offer a comprehensive security solution that covers all aspects of your business, from email to cloud storage. This includes secure backups, malware scanning and removal, firewalls, and more.
Customized Service Packages
Make sure the company you’re considering offers customized service packages that fit the specific needs of your business. This makes sure you’re not paying for services you don’t need and ensures that all your IT needs are being taken care of.
With the right outsourced tech support company, you can rest assured knowing your systems will run smoothly and securely.
How Settling for Any IT Support Could Cost You Your Business
If your budget doesn’t allow for selecting the best tech support, you might be tempted to settle for a cheaper option. However, this could end up costing you in the long run—even your entire business.
A quality IT partner will have the expertise and resources to protect your systems from cyber attacks and secure your data. They’ll also provide 24/7 monitoring of your network, so you can rest easy knowing everything is running smoothly.
On the other hand, a lack of proper IT support could leave you vulnerable to data breaches and cyberattacks. A single incident could cost your business thousands of dollars in lost revenue and customer trust that’s almost impossible to rebuild.
We’re not saying you have to pick the most expensive company on the market, but don’t settle for the cheapest option. Investing in a quality IT partner could save your business in the long run.
Galaxy IT: Where Quality Meets Affordability
At Galaxy IT, we believe that businesses should have access to quality and affordable tech support. We provide custom service packages crafted specifically for your business’s needs so you get exactly what you need.Our team of experienced engineers and technicians can help you protect your data while providing the best customer service in the industry. Schedule a free assessment to see if we’d be a good fit as your IT provider!
