How to Ensure Outsourced IT Support is Working in Favor of Your Business

woman at cafe working on computer using outsourced IT support

So, you made the switch to outsourced IT support. If it’s working properly, it should make your life easier, give you access to more experienced staff and specialized skills, and save you money in the long run.

If you have yet to experience those things, it might be time to have a serious conversation with your provider or consider switching to a new one.

At its core, outsourced IT support is designed to help your business. That’s why 92% of Forbes’s G2000 public businesses have outsourced IT. If your outsourcing experience doesn’t give you those benefits, you’re missing out on a great opportunity. 

This blog will outline everything your IT provider should be doing so you can see if they’re up to par. And if not, we’ll suggest what to do about it. So, let’s dive in:

1. Troubleshooting Problems

Your outsourced IT provider should be on the lookout for any technical issues in your business. Whether it’s a network outage, software glitch, or computer virus, they should identify and resolve the issue as quickly as possible to minimize disruption to your workflow.

2. Proactive Maintenance

An effective IT provider will regularly perform preventative maintenance tasks like software updates and patching, system backups, hardware testing, and security scans to ensure everything runs smoothly. This minimizes downtime due to unexpected glitches or malfunctions.

3. System Improvements

In addition to maintaining existing systems, your IT provider should be able to help you upgrade and optimize them when needed. A good example would be switching from a traditional file server to a cloud-based setup.

4. Project Management

Your IT provider should be willing and able to manage projects related to software implementation, system upgrades, or anything else that requires a team effort to complete. They should have the skills and resources necessary for successful project planning, execution, monitoring, and closure.

5. Network Security

One of the most critical responsibilities of your IT provider is keeping your data safe from cyber threats. That means they should be up-to-date on the latest threats and have measures in place, like firewalls, antivirus protection, encryption software, etc., to protect your assets against them.

6. Strategic Advice

IT providers don’t just handle technical problems—they should also be able to advise your business on how to use technology strategically. They can help you find ways to improve processes, maximize efficiency, or reduce costs by leveraging the latest technologies.

These are just some tasks an IT provider should cover for your business. If you’re not experiencing these benefits or something looks off, it might be time to talk with them and see what’s happening. It could be a miscommunication issue that can be resolved quickly.

But if they aren’t providing the level of service you need, it may be time to switch providers and look for one that will meet your needs better. If you think you need a new provider, we’d love to show you our services at Galaxy IT. 

Galaxy IT can make a customized plan, so you’re only paying for what you need, and our customer service is out of this world (pun intended).

Get Better Outsourced IT Support from Galaxy IT

Outsourced IT support is a great way to get the expert help your business needs at an affordable price. But it’s vital to ensure your provider delivers on their promises.

Galaxy IT offers customized services that fit your needs and budget. Our team of experts will ensure you have everything you need, from proactive maintenance and security to system upgrades and strategic advice.

Plus, our customer service is second to none—we’re always available when you need us! So don’t wait any longer—schedule a consultation for reliable and cost-effective IT services.