Managed IT Services
Case Study
Restaurant Group Improves Service Speed and Data Security with Galaxy IT’s Turnkey Technology Overhaul
For a busy restaurant group known for its high-volume weekend crowds and dynamic kitchen/bar layouts, aging technology infrastructure wasn’t just inconvenient—it was costing them money, time, and customer satisfaction. The group operated across multiple locations, each with its own loosely managed tech stack. Without centralized IT, problems were handled inconsistently by location managers, often mid-shift and under pressure.
The Challenge
- POS systems crashing during peak hours, leading to slow service and payment failures
- Unsecured guest Wi-Fi, increasing compliance risk and liability exposure
- Shared staff devices without user tracking or security controls
- Poor VLAN segmentation, resulting in network slowdowns and unreliable system performance
- No centralized IT support, leaving managers overwhelmed and unsupported
The result: lost revenue, increased chargeback disputes, and frustrated staff and guests alike.
Note for the reader: This is an anonymized success story. It’s based on a real situation with outcomes that closely mirror our work. We didn’t fictionalize the capabilities or results—just removed identifying info.
Galaxy IT’s
Turnkey Solution
Galaxy IT deployed a phased modernization strategy tailored to the unique needs of fast-paced hospitality environments—prioritizing uptime, usability, and compliance without disrupting daily service.
Phase 1
Infrastructure & Network Hardening
Installed next-generation firewalls with Unified Threat Management (UTM) at each site
Created segmented VLANs to isolate POS, staff Wi-Fi, guest Wi-Fi, and IoT traffic
Deployed centralized Wi-Fi management, giving IT visibility and control over all locations
Rolled out secure, branded guest portals to improve user experience and data capture
Phase 2
Endpoint Visibility & POS Reliability
Introduced Mobile Device Management (MDM) for front-of-house tablets and back-office terminals
Enabled auto-patching, remote monitoring, and real-time support tools
Implemented LTE-based failover internet, ensuring POS continuity even during ISP outages
Phase 3
Compliance & Support Structure
Configured systems to align with PCI DSS technical standards, including encrypted payment data handling
Established Galaxy IT’s helpdesk as the dedicated support channel across all locations
Trained location managers in first-level triage, improving internal response times and reducing panic during issues
Key Outcomes
Implementing these phases led to major gains—streamlined operations, rock-solid system reliability, and top-notch compliance across every location.
Financial Wins
96%
Reduction in POS downtime losses within the first 90 days
$480,000
In chargebacks avoided due to improved payment system stability
41%
Decrease in tech support costs, thanks to centralized support and automation
Operational Efficiency
99.999%
POS uptime achieved during high-volume weekend service windows
88%
Guest Wi-Fi availability improvement, with detailed usage analytics now captured
Reduced new location deployment timelines—full network and device provisioning completed in under 48 hours
Security & Compliance
Full PCI DSS alignment verified by third-party audit
Zero rogue device alerts or guest Wi-Fi breaches since segmentation rollout
Improved employee device accountability, with detailed usage logging and session isolation
Cultural & Clinical Benefits
95%
Reduction in manager IT frustration as shown by internal survey
Reduced staff login time per shift from 6 minutes to under 30 seconds
4.9/5
Stars improvement in guest satisfaction with in-store Wi-Fi
“We’re in the food business, not the firewall business. Galaxy IT took that pressure off our plate—and now our systems are faster, safer, and finally built to scale.”
— Director of Operations, Restaurant Group (Name Withheld)
Why We Share This Client’s Experience
In restaurants, seconds count—and downtime isn’t just an inconvenience, it’s a threat to revenue and reputation. This case study demonstrates Galaxy IT’s deep understanding of hospitality IT: solutions that are invisible when they work and critical when they don’t. From safeguarding payments to speeding up service, Galaxy IT delivers restaurant-ready IT infrastructure that supports the pace and pressure of foodservice—without overcomplicating operations.
Your kitchen can’t afford tech that fails when things get busy. Let us help you stay open, secure, and fast.
Utah Business owners shouldn’t have to manage their own IT
Let us do it for you.