Note for the reader: This is an anonymized success story. It’s based on a real situation with outcomes that closely mirror our work. We didn’t fictionalize the capabilities or results—just removed identifying info.
A fast-growing law firm specializing in high-profile civil litigation and healthcare-related legal work faced mounting pressure to modernize its IT environment. As the demands of post-COVID legal operations shifted and compliance expectations tightened, the firm’s aging infrastructure became a barrier to productivity, client responsiveness, and regulatory peace of mind.
The Challenge
- Frequent service outages caused by outdated, on-premises servers
- Inability to securely support hybrid and remote attorneys
- Overburdened internal IT staff unable to focus on strategic projects
- Security gaps that posed risks under HIPAA and CJIS regulations
- No firm-wide visibility into devices, endpoints, or user access
Without immediate intervention, the firm faced potential audit failures, rising operational costs, and growing attorney frustration.
Galaxy IT’s Tailored Solution
Galaxy IT implemented a three-phase transformation plan designed to eliminate technical debt, secure operations, and embed long-term IT strategy into the firm’s daily workflow.
Phase 1: Infrastructure & Productivity Modernization
- Migrated ~9TB of firm data to Microsoft SharePoint and OneDrive, with structured permissions and labeled access controls
- Deployed Microsoft 365 Business Premium to all employees, enabling secure collaboration and real-time document access
- Integrated cloud-based VoIP and calendaring systems with the firm’s existing case management tools
Phase 2: Security & Compliance Framework
- Enforced Multi-Factor Authentication (MFA) and Conditional Access policies through Microsoft Entra ID
- Configured Data Loss Prevention (DLP) policies tailored to HIPAA and CJIS compliance standards
- Enabled device encryption, remote wipe, and mobile device management via Intune
- Launched phishing simulations and ongoing security awareness training for attorneys and support staff
Phase 3: Operational Support & Process Automation
- Deployed Galaxy IT’s Dedicated Team support model, providing direct access to a named team of IT professionals
- Introduced automated device onboarding and patch management through a centralized RMM platform
- Equipped attorneys with mobile technology kits for secure courtroom access and remote depositions
Key Outcomes
These numbers are what we love to see! Here’s how our client’s business has changed because of our partnership.
Financial Wins
- $1.5M+ in capital costs avoided by eliminating the need for a new on-prem server environment
- 32% reduction in total IT spending year-over-year
- Achieved a 2.5x ROI within the first 12 months of partnership
Operational Gains
- Achieved 99.99% uptime since migration to Microsoft 365 + SharePoint
- 76% reduction in new hire onboarding time (from 5 days to 1.2 days)
- Helpdesk ticket volume dropped by 71%, driven by better device health and proactive automation
Security & Compliance Impact
- Zero major security incidents since Galaxy IT assumed management
- Cyber insurance premiums lowered by 18% following a clean audit
- Phishing simulation click rates fell from 14% to under 1%
People & Culture Shift
- Attorney billable hours increased by 17%, thanks to fewer tech disruptions
- Net Promoter Score: 9.7/10 from firm leadership
- Employee satisfaction with IT services scored 4.95/5
What Our Client Has to Say
“Before this engagement, our tech was just a tool. Now it’s a strategic advantage. Galaxy IT didn’t just fix things—they elevated how we work. Our team is more productive, our data is secure, and we’re finally in compliance with the standards our clients expect.”
— Legal Operations Director
Why We Share This Client’s Experience
This case illustrates Galaxy IT’s mission in action: delivering deeply strategic, highly tailored IT solutions, not off-the-shelf fixes. By embedding a dedicated support team into the fabric of this legal operation, Galaxy IT delivered more than new tools—they delivered trust, security, and long-term efficiency.
Explore how Galaxy IT supports legal firms with smart, secure, and scalable IT solutions.
